Tenant Handbook

This guide for tenants of Lion Canyon has been written to include all required information you would normally expect to find in a tenant handbook as well as a wealth of additional information to help you get the most out of your time living here.

Communication

Emergencies

If there is a fire, medical, or police emergency, call 911.

If there is an emergency I can help with -- like a water leak that you cannot shut off -- please call me immediately and, while the phone is still ringing, run over to my house (two houses up the street) and ring the doorbell and pound on the door and scream until I answer, at any hour, day or night. (I am nearly always home.)

If the matter at hand doesn't warrant such an extreme response, please use the TenantCloud app to send a message starting with "URGENT:" and I will respond as soon as possible.

Requests & Questions

All non-emergency communication should be sent via the TenantCloud app, which will be configured during the move-in process.

If you want to request maintenance, please use the "Requests" feature of the TenantCloud app or website. (Instructions)

If you have any other questions, please use the "Chat" feature of the TenantCloud app or website.

Change of contact info

If your contact information, such as your mobile number, changes, you must notify me immediately. Sending a message via the TenantCloud app is sufficient.

Site Policies and Rules

Keep Lion Canyon peaceful.

Lion Canyon is designed to be a calm, quiet refuge for both people and cats, which means excessive noise—like loud music or parties—is not allowed. Because the property manager works from home and lives 100 feet away, this policy will be enforced.

If you did not plan on making much noise anyway, then you can see this quiet policy as a pure benefit, since it won’t restrict you and will ensure your sleep, study, work, or enjoyment of your home will not disturbed by your neighbors. (Sleep is important for everyone’s health, especially cats—in fact, kittens need to sleep 16-20 hours a day for proper development.)

On the other hand, if you see this quiet policy as uncomfortably restrictive, then Lion Canyon probably isn’t for you. However, since practically no other housing in the area has such restrictions, you have no shortage of other options.

No flames or vapors.

Smoking, candles, incense burners, and anything that produces smoke or vapor other than steam are all prohibited. In addition to reducing fire danger, this also protects the eyes and respiratory tracts of cats, as well as prevents unnecessary anxiety and irritation, since a cat’s sense of smell is about 14 times more sensitive than that of a human.

Only cats are allowed.

Dogs are awesome and many dogs are wonderful with cats, but a single misbehaving dog could disturb all cats on the property, so no pet dogs or any other pets are allowed at Lion Canyon—only cats.

(We love dogs, and the next Haven Homes project planned is for large dogs; however, Lion Canyon is for cats only.)

Everyone can use the patio.

Since San Diego has famously perfect weather year-round, you may want to spend much of your time outside. You are welcome to do so on the giant 1,250 sq. ft. raised patio, which has outdoor seating and a 600 sq. ft. covered area with lights and fans, for your quiet enjoyment from 8 am to 10 pm.

Avoid plumbing and water damage.

Never use these products.

Using any of these products can cause thousands, if not tens of thousands of dollars in damage.

• Drano
• Liquid Plumr
• Mr. Clean Magic Eraser

Always ventilate the shower.

Open bathroom windows and turn on the ventilation fan during and the shower, and keep ventilating afterward until the bathroom is dry.

All profits benefit animals.

To have any chance of convincing larger developers to copy the model, the homes developed through this project must operate profitably. However, all profits will go toward promoting animal welfare.

Charity begins at home (or, in this case, at Haven Homes), so the first animals to benefit will be those living at Lion Canyon through a series of benefits for cats provided at no cost to the tenants.

About Your Home

Appliances

User Manuals

Highgate

• Dishwasher: GE GDT550PYRFS (Manual)
• Washer: GE GFW550SSNWW (Manual)
• Dryer: GE GFD55GSSNWW (Manual)

The Quarters

• Dishwasher: GE GDT550PYRFS (Manual)
• Microwave: GE JVM6175YKFS (Manual)
• Range: GE JGBS66REKSS (Manual)
• Refrigerators: LG LTCS20020S (Manual)
• Washer: Miele WXD160WCS (Features) (Short Manual) (Full Manual)
• Dryer: Miele TXD160WP (Features) (Short Manual) (Full Manual)

Cloud Nine Studios

• Microwave (Lower Level): GE JVM3160RFSS (Manual)
• Microwave (Upper Level): GE JVM6175YKFS (Manual)
• Washer: Miele WXD160WCS (Features) (Short Manual) (Full Manual)
• Dryer: Miele TXD160WP (Features) (Short Manual) (Full Manual)